Privacy Policy

Salex is operated by SALEX SYSTEM. Salex helps salons and appointment-based businesses manage booking enquiries, WhatsApp communication, appointment confirmations, reminders, staff slots, and related business workflows.

This Privacy Policy explains what information we collect, why we use it, how it may be shared, and how you can contact us about privacy questions.

We may collect business and contact information such as business name, owner or contact person name, phone number, email address, business address, service list, staff information, operating hours, appointment availability, and other details provided by the business.

When customers interact with a Salex booking flow, we may process customer names, phone numbers, selected services, preferred appointment times, booking status, message content or metadata, and related appointment information.

When someone uses our website or contact form, we may collect the details submitted in the form, technical information such as browser type, device information, IP address, approximate location, and usage information needed to keep the website secure and working.

We use information to provide and operate Salex, respond to enquiries, send appointment confirmations and reminders, manage booking flows, support salon operations, generate reports, troubleshoot issues, prevent abuse, comply with legal obligations, and improve the product.

We may also use business contact information to communicate about onboarding, product updates, support, billing, service notices, and relevant Salex features.

Salex may process communications through WhatsApp or related WhatsApp Business Platform providers. Businesses are responsible for ensuring that they have appropriate customer consent and a lawful basis for sending reminders, follow-ups, promotional messages, or other communications.

Customers should contact the relevant salon or business to manage appointment communication preferences. Businesses using Salex must respect opt-out requests and applicable messaging rules.

Where applicable, we process personal data for lawful purposes such as providing requested services, operating booking workflows, responding to enquiries, fulfilling contracts, meeting legal obligations, preventing misuse, and processing information with consent where required.

For users in India, this policy is intended to provide clear notice about the categories of data processed, purposes of processing, contact details, and basic rights channels under applicable privacy law including the Digital Personal Data Protection Act, 2023 as and when applicable.

We do not sell personal data. We may share limited information with service providers who help us operate Salex, such as hosting providers, messaging providers, WhatsApp Business Platform providers, email providers, analytics providers, payment or billing providers, and technical support tools.

We may also share information if required by law, regulation, legal process, government request, platform policy enforcement, security investigation, business transfer, or to protect rights, safety, and the integrity of Salex.

We keep information only as long as reasonably needed to provide the service, maintain records, resolve disputes, comply with legal obligations, enforce agreements, prevent misuse, and support business operations.

Retention periods may vary depending on the type of data, the business relationship, legal requirements, and operational needs. Businesses may request deletion of eligible data by contacting us.

We use reasonable technical and organizational measures to protect information from unauthorized access, loss, misuse, alteration, or disclosure. However, no website, messaging platform, or internet-based system can be guaranteed to be completely secure.

Businesses using Salex should also maintain secure access to their own devices, WhatsApp accounts, dashboards, staff access, and customer records.

Our website may use cookies or similar technologies for basic functionality, security, analytics, performance measurement, and improving user experience. You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

Depending on applicable law, you may request access, correction, update, deletion, or withdrawal of consent for certain personal data. We may need to verify your identity or authority before acting on a request.

If you are a customer of a salon or business using Salex, some requests may need to be handled by that salon or business because they control the customer relationship and appointment records.

Salex is intended for businesses and general appointment booking use. It is not directed to children. Businesses should not knowingly submit personal data of children unless they have appropriate authority, consent, and a lawful reason to do so.

Some service providers used to operate Salex may process information in locations outside your city, state, or country. We take reasonable steps to use providers that support appropriate security and privacy protections.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new last updated date. Continued use of the website or service after updates means the updated policy applies.